Broken?
Slow?
Sorted.
Honest, fixed-price IT repair and diagnostics for homes and small businesses across South Wales and the West Midlands — based in Pencoed. No jargon, no guesswork — just a straight answer and a working machine.
What we fix
Drop it off or book a home visit. Every job starts with a diagnostic — if it's not worth fixing, you'll be told straight, and it won't cost you the earth to find out.
Running a business?
Once your machine's sorted, it's worth knowing what else is quietly costing you. A full infrastructure audit covers your network, backups, hardware and software — with a plain-English report on what to fix first.
Full infrastructure audit
Network & Wi-Fi review, hardware check, software & subscription audit, backup review — with a written report delivered within 2 business days.
Trained on the real thing
Not a call centre script — a working infrastructure engineer who fixes networks and devices for a living, and does the same for your home or business.
Real infrastructure background
Trained on enterprise networks, device rollouts and a full building network repatch — not just consumer troubleshooting.
No surprise bills
Fixed prices for every common job. If something's more involved, you'll get a quote before any work starts — always.
Fast turnaround
Most repairs done same or next day. You'll always know where your machine's at, no chasing required.
How it works
Diagnose
Drop off, post it in, or book a home/business visit. You'll get a straight diagnosis and a fixed price.
Repair
Work starts once you've said yes to the price — no surprises added on halfway through.
Sorted
You get your machine back working properly, plus a plain-English note on what was wrong.
Quick issue checker
Pick the closest symptom and we'll tell you the likely fix and the price before you pick up the phone.
What's it doing?
Pick a symptom and we'll tell you the likely fix and price before you call.
What people say
Laptop had been crawling for a year. Dropped it off in the morning, had it back the same evening running like new — and he explained exactly what he'd done.
Thought I'd lost five years of photos. Got nearly all of them back and the price was exactly what I was quoted up front.
Sorted our office Wi-Fi dead spots and tidied the whole setup. No jargon, no upselling — just honest work.
Service area & opening hours
Based in Pencoed, covering South Wales and the West Midlands. Outside the map? Ask — postal repairs are welcome.
Opening hours
- SundayClosed — emergency only
- Monday8:00 — 20:00
- Tuesday8:00 — 20:00
- Wednesday8:00 — 20:00
- Thursday8:00 — 20:00
- Friday8:00 — 20:00
- Saturday9:00 — 17:00
Out-of-hours emergency? Message us anyway — we pick up more often than not.
Common questions
How much will it cost?
Every common job has a fixed price listed above. If your job is more involved, you get a quote before any work starts — you'll never get a bill you didn't agree to.
How long will it take?
Most repairs are done same or next day. Data recovery and parts orders can take longer — you'll be told the realistic timeframe up front.
Do you come to me?
Yes. Home and business visits across South Wales and the West Midlands, or you can drop the machine off or post it in.
Will I lose my files?
We back up your data wherever it's possible before any reinstall or reset, and we'll always tell you if there's a risk beforehand.
What if it can't be fixed?
You pay the £15 diagnostic and nothing more. We'll tell you straight if a repair isn't worth the money and what your best options are.
How do I pay?
Bank transfer, card or cash on completion. Businesses can be invoiced.
Book a repair
Fill this in and it opens a prefilled WhatsApp or email to us — you'll normally hear back within the hour during opening times.